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RETURNS, REFUNDS & CANCELLATIONS
Carolina Rosas Art Studio
Last updated: 29 September 2026
I want you to be happy with anything you buy or book through Carolina Rosas Art Studio. The information below explains how returns, refunds and cancellations work for artwork and Pause & Paint sessions.
ORIGINAL ARTWORK AND PRINTS
If you change your mind about an artwork or print purchased online, please contact me within 14 days of receiving your order.
Once you've told me you'd like to return it, please send it back within 14 days. Items should be returned in their original condition and packaged carefully.
Unless the item is faulty or damaged when it arrives, you are responsible for the cost of returning it. I recommend using a tracked and insured service, particularly for original artwork.
Once the returned item has been received, your refund will be processed using your original payment method.
DAMAGED OR INCORRECT ORDERS
If your artwork arrives damaged, faulty, or you receive the wrong item, please contact me as soon as possible at carolina.art.studio@gmail.com, ideally with photographs of the item and packaging.
I'll work with you to arrange a replacement, repair or refund as appropriate.
ITEMS THAT CANNOT NORMALLY BE RETURNED
Returns aren't normally available for:
• Commissioned or personalised artwork made specifically for you
• Digital products once supplied or downloaded
• Other made-to-order items created to your specifications
This does not affect your statutory rights if something is faulty, damaged or not as described.
PAUSE & PAINT BOOKINGS
Plans change, so I'll always try to help where I can.
If you cancel at least 7 days before your session, I can either refund your booking or move you to another available date.
If you cancel less than 7 days before the session, I can't guarantee a refund because your place has already been reserved. You're welcome to send someone else in your place, and I'll always try to fit you into a later session if there is space.
If I have to cancel a session, you'll receive a full refund.
INTERNATIONAL ORDERS
International customers may be responsible for customs duties, import taxes or other charges applied in their country.
Please contact me before returning an international order so I can give you the appropriate return instructions.
CONTACT
If you have a question about an order, return or Pause & Paint booking, please email: